Shipping policy

JOYZZLE PERSONALIZED GIFTS SHIPPING POLICY

Last updated: July 26, 2026

Thank you for shopping with Joyzzle Personalized Gifts. Please review the following information regarding order processing, production, shipping, tracking, and delivery.

PROCESSING AND PRODUCTION TIMES

Processing time is the time required to prepare or create an order before it is shipped. Processing time is separate from the carrier’s shipping and delivery time.

Ready-to-ship products are generally processed within 2–4 business days.

Personalized, customized, and made-to-order products are generally processed within 5–10 business days. Processing may take longer for large orders, coordinated gift sets, bulk orders, detailed custom requests, holidays, promotions, or periods of high order volume.

If a design proof or customer approval is required, processing time begins after all personalization information has been received and the customer has approved the final design.

Business days do not include weekends or federal holidays. Any processing timeframe listed on an individual product page will take priority over the general estimates in this policy.

STANDARD SHIPPING

Standard shipping is currently $12.95 for eligible United States orders.

Qualifying orders of $125 or more receive free standard shipping. The free-shipping threshold is calculated after discounts and before taxes.

Standard shipping generally takes 3–5 business days after the order has been processed and transferred to the shipping carrier. Carrier transit times are estimates and are not guaranteed.

Free shipping applies only to standard shipping. Bulk, wholesale, unusually large, or specially arranged orders may require a separate shipping quote before the order is finalized.

PERSONALIZED ORDERS

Shipping speed does not shorten production time. Selecting or receiving a faster carrier service does not place an order ahead of other orders unless rush production has been approved in writing by Joyzzle Personalized Gifts.

Rush production is not guaranteed and may require an additional fee.

ORDER TRACKING

When tracking is available, customers will receive a shipping confirmation email containing the tracking information after the order has been transferred to the carrier.

Tracking information may take up to 48 hours to update after the shipping label is created.

Please allow the carrier time to scan and update the package before contacting us regarding tracking activity.

DELIVERY ESTIMATES AND DELAYS

All delivery dates are estimates. Joyzzle Personalized Gifts cannot guarantee a specific delivery date unless a written arrangement has been approved before the order is placed.

Weather, holidays, carrier delays, service interruptions, incorrect addresses, and other circumstances outside our control may affect delivery.

If we anticipate a significant production delay beyond the timeframe stated on the applicable product page, we will contact the customer with an updated estimate and available options.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review the recipient’s name, street address, apartment or suite number, city, state, and ZIP code before submitting the order.

Address-change requests must be submitted as soon as possible. Changes are not guaranteed after an order has entered production, received a shipping label, or been transferred to the carrier.

Joyzzle Personalized Gifts is not responsible for delays or delivery problems caused by incorrect or incomplete addresses submitted by the customer.

RETURNED PACKAGES

If a package is returned because of an incorrect address, incomplete address, refused delivery, or unsuccessful delivery attempt, the customer may be responsible for additional shipping charges before the package is mailed again.

Original shipping charges are nonrefundable.

DAMAGED PACKAGES OR ITEMS

Please inspect your order immediately after delivery. If an item arrives damaged, defective, or incorrect, contact us within three calendar days of delivery at joyzzlegifts@gmail.com.

Include your name, order number, a description of the problem, clear photographs of the item, and photographs of the shipping box or mailer and shipping label.

Please keep the item and all packaging until the claim has been reviewed.

LOST OR MISSING PACKAGES

If tracking shows that a package is delayed, lost, or delivered but you cannot locate it, please:

  • Confirm that the shipping address on the order is correct.

  • Check with household members, neighbors, mailrooms, reception desks, or property-management offices.

  • Allow one additional business day because carriers sometimes mark packages as delivered before completing delivery.

  • Contact the shipping carrier using the tracking number.

  • Email joyzzlegifts@gmail.com if additional assistance is needed.

Joyzzle Personalized Gifts will reasonably assist with eligible carrier inquiries or claims. Replacements and refunds are determined after reviewing the order, tracking information, carrier findings, and other relevant circumstances.

SEPARATE SHIPMENTS

Orders containing several products may be shipped in more than one package. When available, separate tracking information will be provided for each shipment.

DOMESTIC SHIPPING

Joyzzle Personalized Gifts currently ships to eligible addresses within the United States where shipping is available during checkout.

International shipping, customs duties, and import-tax collection are not currently offered unless specifically arranged in writing before purchase.

CONTACT US

For shipping questions, contact:

Joyzzle Personalized Gifts
Email: joyzzlegifts@gmail.com
Website: https://shopjoyzzlepersonalizedgifts.com