Refund policy

JOYZZLE PERSONALIZED GIFTS RETURN AND REFUND POLICY

Last updated: July 26, 2026

Thank you for shopping with Joyzzle Personalized Gifts. Because many of our products are personalized, custom-made, or created specifically for each customer, please review this policy carefully before placing your order.

PERSONALIZED AND CUSTOM-MADE PRODUCTS

All personalized, customized, made-to-order, and specially designed products are final sale and cannot be returned, exchanged, or refunded unless the item arrives damaged, defective, or materially different from the approved order.

This includes journals, notebooks, planners, pens, tumblers, keychains, apparel, gift sets, and other products containing custom names, photographs, wording, colors, sizes, designs, logos, or customer-requested details.

CUSTOMER-PROVIDED INFORMATION AND DESIGN APPROVALS

Customers are responsible for reviewing all names, dates, wording, spelling, colors, sizes, photographs, and personalization details before submitting an order.

If a design proof is provided, production will begin after the customer approves it. Joyzzle Personalized Gifts is not responsible for errors contained in information submitted or approved by the customer.

Colors may appear slightly different due to screen settings, printing methods, materials, and product finishes. Minor color, placement, or handmade variations are not considered defects.

ORDER CHANGES AND CANCELLATIONS

Cancellation or change requests must be submitted within one hour of placing the order. Requests are not guaranteed if design work, material preparation, or production has already begun.

Once production begins, personalized and custom orders cannot be changed or canceled.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect due to an error by Joyzzle Personalized Gifts, contact us within three calendar days of delivery at joyzzlegifts@gmail.com.

Please include:

  • Your name and order number

  • A description of the issue

  • Clear photographs of the item

  • Photographs of the shipping packaging and label, when applicable

After reviewing the information, we may provide a correction, replacement, store credit, or refund, depending on the circumstances. Please do not discard the item or packaging until your claim has been reviewed.

NON-PERSONALIZED AND READY-TO-SHIP ITEMS

Standard ready-to-ship journals, notebooks, planners, pens, keychains, tumblers, apparel, and other products that have not been personalized or customized may qualify for return within seven calendar days of delivery.

Eligible items must be unused, unworn, unwashed, unaltered, and returned in their original condition and packaging.

Customers must contact us before sending a return. Unauthorized returns will not be accepted. If the return is approved, instructions will be provided by email.

Unless the return results from an error by Joyzzle Personalized Gifts, the customer is responsible for return shipping costs. Original shipping charges are nonrefundable.

FINAL-SALE ITEMS

The following items are not eligible for return, exchange, or refund:

  • Personalized, customized, or made-to-order products

  • Products created using customer-provided photographs, names, wording, logos, or designs

  • Digital products and instant downloads

  • Gift cards

  • Clearance or final-sale merchandise

  • Items damaged through misuse, improper care, or normal wear

  • Items returned without prior authorization

REFUNDS

Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or card provider to post the refund after Shopify confirms that it has been processed.

CONTACT US

For questions about an order, return, or refund, contact:

Joyzzle Personalized Gifts
Email: joyzzlegifts@gmail.com
Website: https://shopjoyzzlepersonalizedgifts.com